Ven has been very helpful and flexible multiple times. He is always professional and courteous. Twice now he has helped me out of a jam with my Tesla due to insurance/warranty claims. 10/10 recommend for any repair but especially Tesla.
I really appreciate the professionalism and the speed in which my vehicle maintenance took place.
The work was completed with a high level of quality and professionalism. I would especially like to highlight the excellent customer service—the staff was polite, attentive, and pleasant to deal with. A very friendly and professional team. I was completely satisfied with the service and would gladly come back again.
Very helpful fast service
Thank you for the fantastic review, Christopher! We're thrilled to hear that you had a great experience with our team. Your satisfaction is our top priority, and we're committed to providing fast and helpful service. If there's anything else we can assist you with, please don't hesitate to reach out.
Employees are professional and polite. Waiting area is nice and clean. However, it took an hour and a half to do an oil change and I had an appointment. Also, the oil change was supposed to be free but I was still charged for tax. Small amount of money but free should mean free especially after buying a luxury car from them. Other than those 2 things I have no complaints.
Thank you Chris for the great rating! We are glad to hear that our employees provided you with excellent service, and that you enjoyed our clean waiting area. We apologize for the longer than expected wait time, and any confusion regarding the complimentary oil change. We appreciate your feedback, and hope to provide you with an even better experience next time!
Thank you for the 5-star rating, Gary! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon!
Best car dealership in North Florida and on top of that best service out there!!!
Thank you, Alex! It puts a smile on our faces to hear that you had such a fantastic experience with us here. We're always striving to provide top-tier service to our customers. If there's anything else we can do for you, please don't hesitate to reach out.
Dear Natosha, Thank you for bringing this to our attention! We're sorry to hear about your negative experience. Please reach out to us so we can further discuss and address your concerns. Your satisfaction is important to us.
providing good service. Take good care of customer.
Thank you Vichet for your fabulous five-star review! Our team is thrilled to hear that we provided top-notch service. We always strive to take excellent care of our customers. We hope to see you again soon!
Outstanding customer service I was in and out under 1.5 hours and first time oil change customer service was absolutely wonderful experience. Always service sales and finance are all very good team oriented.
Thank you for the wonderful review! We're delighted to hear that you had an outstanding experience with our customer service team. Providing efficient and exceptional service is what we strive for. We appreciate your kind words and look forward to serving you again in the future!
Thank you for the 5-star rating! We are delighted to hear that you had a great experience with us at Merit Auto Group. If you have any questions or need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Merit Auto Service became my favorite company after my first visit to them! Now I go to them for maintenance, diagnostics and repairs only. I really liked their professionalism combined with a very good attitude towards customers. Orders are carried out very qualitatively and on a budget. They are patient with any wishes! They do not do unnecessary work to increase the check for payment, but explain that there is no need for certain works that I, not completely understanding the technology, ordered them to do. They patiently spent time explaining the details of the repair to me and dispelling my fears! Thank God for such a customer-oriented approach! Pleasant atmosphere while waiting! Delicious coffee! THANK YOU! I recommend YOU to all my friends and acquaintances, because you are the best!!!
Thank you Roma for your great feedback! We're thrilled to be your go-to for all things auto. Your recommendation means the world to us! If you ever have questions or concerns, don't hesitate to reach out. We're always here to help.
Awesome quick an easy service. Ven is the man!
Thanks Cameron! We are thrilled to hear that you had a great experience with us. Ven is certainly a valued member of our team. We look forward to serving you again soon!
Ven shastitko was very kind, patient and helpful. Thank you
Thank you, Desjuan! Your kind words mean a lot to us. We're thrilled to hear that you had a great experience with Ven. We strive to provide top-notch service to all our customers, and we're delighted that we hit the mark with you. We appreciate your business and look forward to serving you again in the future!
Excellent service
Thank you for the fantastic feedback, Annette! We're thrilled to hear that our service exceeded your expectations. Your satisfaction is our top priority, and we're always here to provide you with the best experience possible. We look forward to serving you again soon!
⭐⭐⭐⭐⭐ I had an excellent experience at Merit Auto Service. From the moment I walked in, Ven at the front desk was welcoming, professional, and incredibly helpful. He kept me informed throughout the entire process and made sure all of my questions were answered. The technicians did a fantastic job on my vehicle, completing the work efficiently and with great attention to detail. Their honesty, transparency, and fair pricing truly set them apart. It’s not easy to find an auto shop you can genuinely trust, but Merit Auto Service exceeded my expectations. Special thanks to Ven for providing outstanding customer service. I highly recommend Merit Auto Service to anyone looking for reliable and high-quality automotive care. I will definitely be returning for future services!
Dear Yevhen, thank you for the glowing review! We're glad to hear that you had an excellent experience with us from start to finish. Customer satisfaction is our top priority, and we're thrilled that we exceeded your expectations. We'll be sure to pass along your kind words to Ven and the rest of our team. Thank you for recommending us, and we look forward to serving you again in the future!
Was very reasonable and offered a discount
Hi Jnell, Thank you so much for taking the time to share your feedback with us! We are absolutely thrilled to hear that you were pleased with our pricing and that we could offer you a great, reasonable discount on your vehicle inspection and oil change. Providing top-notch maintenance at a fair price is exactly what we strive for at Merit Auto Service. We truly appreciate your business and your trust in our service team to keep your vehicle running smoothly. Please don't hesitate to reach out the next time you need routine maintenance or repairs—we are always happy to help! Best regards, The Team at Merit Auto Service
Hi there, Thank you so much for the five stars! Even without a comment, your high rating means the world to our team. We truly appreciate your support and are so glad you had a great experience with us. Please don't hesitate to reach out if you ever need anything else down the road! Best regards, The Team at Merit Auto Group
(Translated by Google) Thalía was very kind to us and helped us with everything. Very good prices. (Original) Thalía fue muy especial con nosotros y nos ayudó en todo. Muy buenos precios
¡Hola! Muchísimas gracias por tomarse el tiempo de dejarnos su reseña. Nos alegra enormemente saber que Thalía fue muy especial con ustedes y que les brindó toda la ayuda que necesitaban en cada paso del camino. En Merit Auto Group nos esforzamos por ofrecer una atención cercana y un servicio de primera. Además, nos encanta saber que quedaron muy conformes con nuestros precios. Le haremos llegar sus amables palabras a Thalía y al resto del equipo, ¡se va a poner muy feliz al leerlas! Gracias por confiar en nosotros para su compra. ¡Que disfruten mucho de su vehículo y aquí estaremos a la orden para lo que necesiten en el futuro! Atentamente, El equipo de Merit Auto Service
(Translated by Google) Thalía was very kind to us and helped us with everything. Very good prices. (Original) Thalía fue muy especial con nosotros y nos ayudó en todo. Muy buenos precios
¡Hola! Muchísimas gracias por tomarse el tiempo de dejarnos su reseña. Nos alegra enormemente saber que Thalía fue muy especial con ustedes y que les brindó toda la ayuda que necesitaban en cada paso del camino. En Merit Auto Group nos esforzamos por ofrecer una atención cercana y un servicio de primera. Además, nos encanta saber que quedaron muy conformes con nuestros precios. Le haremos llegar sus amables palabras a Thalía y al resto del equipo, ¡se va a poner muy feliz al leerlas! Gracias por confiar en nosotros para su compra. ¡Que disfruten mucho de su vehículo y aquí estaremos a la orden para lo que necesiten en el futuro! Atentamente, El equipo de Merit Auto Service
Vadim helped me out immensely with my sale!
Hi there, Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that Vadim helped you out immensely with your sale. Our team works hard to make the process as seamless and supportive as possible, so it's wonderful to know that Vadim's dedication made such a positive impact on your experience. We will be sure to pass your kind words along to him! Thank you for choosing Merit Auto Group. Enjoy your new vehicle, and please don't hesitate to reach out if you ever need anything else down the road! Best regards, The Team at Merit Auto Group
The best experience after the sale I ever had in my 61 years .Shout out to Ven Shastitko in the service dept , he was the true example of the best after the sale ultimate customer service care representative. He went above and beyond making sure my car was taken care off while many others would have left me high and dry since I live 1500 miles away from the dealership.I promise one thing if I ever buy a vehicle in the future Merit auto will be my choice because the Beyond Excellent care I received from the service dept and from Ven . Huge thank you sir to you and your hard working team .
Hi Eli, Wow, what an incredible compliment! Thank you so much for taking the time to share your experience. For someone with 61 years of life experience to say this was the best after-the-sale experience you've ever had truly means the world to us. We completely understand that living 1500 miles away from the dealership can make post-purchase care feel incredibly daunting, but doing right by our customers doesn't stop the moment you drive off the lot or have the car delivered. We are so proud of Ven Shastitko and his team for stepping up, going above and beyond, and ensuring you were never left high and dry. Ven truly embodies the ultimate customer service care we strive for at Merit Auto Service. We will make sure he and his hard-working team get the huge shout-out and recognition they deserve for providing you with "Beyond Excellent" care! Thank you so much for your business, your trust across the miles, and your promise to choose us again in the future. We look forward to serving you for years to come. Take care and enjoy your vehicle! Best regards, The Team at Merit Auto Service
The service was good and quick
Hi Nancy, Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that your service was both good and quick. We know your time is valuable, so our team works hard to provide top-notch care without keeping you waiting. We truly appreciate your business, Nancy! Please don't hesitate to reach out the next time your vehicle needs some attention—we are always happy to help. Best regards, The Team at Merit Auto Service
Ven was very helpful and professional!!
Hi Linda, Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that Ven was so helpful and professional during your experience with us. Providing top-notch, professional service is exactly what we strive for at Merit Auto Service, and we will be sure to pass your kind words along to Ven—he will be so happy to hear them! Thank you for choosing us, Linda! Please don't hesitate to reach out the next time your vehicle needs any care. Best regards, The Team at Merit Auto Service
Ven was very thorough and attentive to our vehicle service warranty.
Hi David, Thank you so much for taking the time to share your feedback! Navigating vehicle service warranties can sometimes feel like a headache, so we are absolutely thrilled to hear that Ven was so thorough and attentive throughout the process. Ensuring our customers get the most out of their coverage with zero stress is exactly what we aim for at Merit Auto Service. We will be sure to pass your kind words along to Ven for his excellent care! Thank you for trusting us with your vehicle, David. Please don't hesitate to reach out the next time you need anything at all! Best regards, The Team at Merit Auto Service
Hi Amir, Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that you found our pricing to be reasonable. Providing top-notch vehicle care and excellent cars at a fair, honest price is exactly what we strive for every single day. Thank you for choosing Merit Auto, Amir! Please don't hesitate to reach out the next time you need anything at all—we are always happy to help. Best regards, The Team at Merit Auto Service
Got my 2022 camry se from Mike, service was great, amazing conversation and good prices as well
Hi there, Thank you so much for taking the time to share your experience with us! Congratulations on your 2022 Camry SE! That is a fantastic, reliable car, and we are absolutely thrilled to hear that Mike took such great care of you. We love it when the car-buying process includes amazing conversation, a smooth experience, and great prices—that is exactly how buying a car should feel. We will be sure to pass your compliments along to Mike! Thank you for choosing Merit Auto Group. Enjoy every single mile in your new Camry, and please don't hesitate to reach out if you ever need anything else down the road! Best regards, The Team at Merit Auto Group
Ven was extremely helpful and kept me posted on my vehicle while the repairs were being completed. Thank you.
Hi Krystle, Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that Ven was extremely helpful and did a great job of keeping you posted every step of the way while your vehicle was being repaired. We know that waiting on repairs can be stressful, so clear and consistent communication is something we prioritize heavily at Merit Auto Service. We will be sure to pass your thanks along to Ven! Thank you for trusting us with your vehicle, Krystle. Please don't hesitate to reach out if you ever need anything else down the road! Best regards, The Team at Merit Auto Service
Best company to work with!
Hi Thomas, Thank you so much for the incredible compliment! Hearing that we are the best company to work with truly means the world to our entire team. We strive to provide a seamless, enjoyable experience for all of our guests, and knowing we hit the mark for you is the best feedback we could ask for. Thank you for choosing Merit Auto Group, Thomas! Please don't hesitate to reach out if you ever need anything else down the road. Best regards, The Team at Merit Auto Group
Good business, good attitude 👍
Hi there, Thank you so much for the thumbs up and for taking the time to leave us a review! We are thrilled to hear that you had a great experience with our team and appreciated our positive attitude. Keeping a welcoming environment and a "good business" mindset is exactly what we strive for every day. Thank you for choosing Merit Auto Group, and please don't hesitate to reach out if you ever need anything else down the road! Best regards, The Team at Merit Auto Group
Ven was very knowledgeable and nice. He gave me confidence that I could count on Merit Auto to take care of my car.
Hi Vanessa, Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that Ven was so knowledgeable and nice during your visit. Building long-term trust is everything to us, so knowing that he gave you the confidence to count on Merit Auto Service to take care of your car is the best compliment we could receive. We will be sure to pass your kind words along to Ven! Thank you for choosing us to look after your vehicle, Vanessa. Please don't hesitate to reach out the next time you need anything at all! Best regards, The Team at Merit Auto Service
Ven Shastitko helped me and did an amazing job! He made it so easy to come in for my free oil change. Thanks for the help service team!
Hi Kayla, Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that Ven Shastitko did an amazing job and made coming in for your free oil change so quick and easy. Our service team works hard to ensure routine maintenance is completely stress-free, so your kind words mean the world to us. We will be sure to pass your thanks along to Ven and the rest of the crew! Thank you for trusting Merit Auto Service with your vehicle, Kayla. Please don't hesitate to reach out the next time you need some routine care! Best regards, The Team at Merit Auto Service
Hi Donna, Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that you found our pricing to be reasonable. Providing top-notch automotive care at a fair and honest price is exactly what we strive for every single day. Thank you for choosing Merit Auto, Donna! Please don't hesitate to reach out the next time your vehicle needs any attention—we are always happy to help. Best regards, The Team at Merit Auto Service
This Shannon I want to give you 100 percent service they are amazing ven is awesome...they do service even if you didn't get your car at merit auto
Hi Shannon, Thank you for your wonderful review! We’re so glad to hear you found a great price and had an amazing experience with our team. We truly appreciate your kind words about our service, and we’re happy to hear that Ven took great care of you. Providing excellent service to all customers—whether they purchased their vehicle from us or not—is something we take pride in. Thank you again for your support, and please don’t hesitate to reach out if we can assist you in the future! — Merit Auto Service
I purchased this vehicle 1 week ago and my computer sensors produced an error code. Unfortunately I live in 250 miles away but Ven immediately told me to bring the vehicle in and got me squared away in short order. He did a phenomenal job getting the problem diagnosed and fixed all while keeping me informed about everything. Ven is absolutely the best service advisor.
Hi Cornell, Thank you for sharing your experience with us! We’re sorry to hear about the issue you encountered, but we’re very glad that Ven was able to take care of you quickly and efficiently. It’s great to know he kept you informed throughout the process and made sure everything was properly diagnosed and resolved. We’ll be sure to pass along your kind words—he’ll truly appreciate it. Thank you for your trust and for making the trip to see us. Please don’t hesitate to reach out if we can assist you in the future! — Merit Auto Service
There services was great , I really recommend for everyone to check out this dealership very friendly and reliable, and have some of the best cars on the market for a great price & when it comes to the mechanical aspect they were very fast and reliable when repairing
Thank you for the fantastic review and for your kind recommendation! We're delighted to hear that your experience with the team at Merit Auto Group was top-notch—from our friendly service and great selection of quality used cars at unbeatable prices, to our quick, dependable mechanical repairs. It means a lot to us that you felt the reliability and value we strive for every day. Our goal is always to make car buying and maintenance hassle-free and trustworthy, and feedback like yours keeps us motivated! We truly appreciate you choosing Merit Auto Group and spreading the word. We'd love to have you back for your next vehicle needs, routine service, or anything else—our doors are always open. Safe driving, and thank you again! Best regards,
I needed new tires for my Toyota Tundra and an alignment to follow. I was quoted the best price for the tires anywhere I looked in Jax. I was able to get the car in the next day and the whole process was quick and easy. My alignment seemed a bit off after driving off the lot, but the rep informed me that since it was a common issue with Tundras, to let him know. I called back shorty after driving off and was able to get back in the next day and get it corrected the second time, no charge! Don't see myself taking my truck back to any other place then Merit Auto, thanks guys! P.S. Ask for Ven when in need of service, he was excellent!
Hi, Thank you for your detailed and thoughtful review! We’re glad to hear you found the best value on your tires and that the entire process—from scheduling to service—was quick and easy. We appreciate your understanding regarding the alignment, and we’re happy our team was able to get you back in quickly to make it right at no charge. Providing that level of follow-up and care is very important to us. A special thank you for recognizing Ven—he’ll be glad to hear your kind words! We truly appreciate your trust and look forward to continuing to take care of your Tundra in the future. — Merit Auto Service
Hi, Thank you for your review! We’re glad to hear that Dwayne was able to provide you with a reasonable price. We truly appreciate your support and hope to assist you again in the future! — Merit Auto Service
Needed my ignition coil replaced and was done within a day. Ven was a great help as well.
Thank you for the awesome review! We're so glad to hear that we could get your ignition coil replaced quickly and at a great price—done in just one day is exactly the kind of fast, reliable service we aim for every time. A big shoutout to Ven for being such a great help; we're thrilled he made your visit smooth and enjoyable. It's feedback like this that reminds our whole team why we love what we do—providing top-notch repairs, fair pricing, and friendly support to keep our customers happy and on the road safely. We truly appreciate you choosing Merit Auto Group and taking the time to share your experience. We'd love to help with any future service needs, parts, or even your next vehicle upgrade—stop by anytime! Safe driving, and thanks again! Best regards, The Merit Auto Group Team
Ven hears out your concerns and works to find a solution. He is very helpful and makes sure needed parts are found at a good price and the job is done well.
Hi Alena, Thank you for your kind review! We’re glad to hear that Ven took the time to listen to your concerns and worked hard to find the right solution for you. Providing helpful, transparent service and ensuring quality work at a fair price is very important to us, so it’s great to know that stood out during your experience. We’ll be sure to share your feedback with Ven. We truly appreciate your support and look forward to assisting you again in the future! — Merit Auto Service
My car went in for a major engine failure and I hoped it would be covered by the vehicle service insurance that I had. It was and Ven from the service department took care of the whole process. Good communication and they even took care of my $100 deductible as I brought the car to them. Purchased 2 cars and now used the repair services. Will continue to keep coming back for all our future needs.
Thank you so much for your heartfelt review and for trusting Merit Auto Group with such a significant repair! We're incredibly grateful that your vehicle service contract covered the major engine failure, and that Ven in our service department made the entire process seamless with excellent communication every step of the way. It's fantastic to hear he even handled your $100 deductible as a gesture of appreciation for bringing your car to us— that's the kind of customer-first approach our team lives by. We're thrilled you've now purchased two vehicles from us and continue to rely on our repair services. Your loyalty means the world to everyone here, and we're committed to keeping that trust with reliable, high-quality work and straightforward service for all your future needs. We truly appreciate you choosing Merit Auto Group for both your cars and maintenance—it's customers like you who make our day! Please don't hesitate to reach out anytime for service, questions, or your next vehicle. We're here for the long haul. Safe driving, and thank you again from the bottom of our hearts! Best regards, The Merit Auto Group Team
Ven Shastitko, was very professional and helpful. I couldn’t have had a better experience. He is amazing and I will be returning and recommending Merit to all my friends.
Thank you so much for your kind words, John! We're absolutely thrilled to hear that Ven Shastitko provided such a professional and helpful experience—he truly goes above and beyond to make sure every customer feels valued and supported. It's wonderful to know this was the best experience possible for you, and we're honored that you'll be returning and recommending Merit Auto Group to all your friends. That kind of trust and loyalty from our customers means everything to the team! Whether it's for your next service, repair, or vehicle purchase, we're here and ready to deliver the same amazing level of care. Thank you again for choosing us and for taking the time to share your feedback—it brightens our whole day! Safe driving, and we look forward to seeing you again soon! Best regards, The Merit Auto Group Team
Purchased my Nissan Sentra and have serviced it here multiple times. Had a great experience with both the sales and the service team! Thank you Merit team!
Thank you so much for your wonderful review, Antonina! We're absolutely delighted to hear that you've had such a great experience with both our sales and service teams—from purchasing your Nissan Sentra to bringing it back for multiple services. It's fantastic to know we've earned your trust and loyalty over time, and your positive feedback about the entire Merit team truly warms our hearts. We pride ourselves on providing reliable, high-quality vehicles and hassle-free service that keeps customers coming back, and it's customers like you who make it all worthwhile! We truly appreciate you choosing Merit Auto Group and for sharing your experience. Whether it's routine maintenance, future repairs, or even your next vehicle, we're here and excited to continue serving you and your family. Safe driving in that Sentra, and thank you again—we look forward to seeing you next time! Best regards, The Merit Auto Group Team
We appreciate your feedback! Hope to see you soon for your next maintenance visit. The Merit Auto Group Team
Hi, Thank you for your review! We’re glad to hear that we were able to provide you with a reasonable price. We truly appreciate your support and hope to assist you again in the future! — Merit Auto Group
Ven Shastitko was very professional and upfront during my entire service visit. He provided recommendations and suggestions for future service with a quote as well. Great business and I intent to return here for my services. Thanks Ven!!
Thank you so much for your kind review, Chris! We're truly grateful that Ven Shastitko made your entire service visit a positive one with his professionalism, upfront approach, and helpful recommendations—including clear quotes for future maintenance. It's exactly the kind of transparent, customer-focused service we aim to deliver every time, and hearing that Ven hit the mark means a lot to the whole team. We're thrilled you had a great experience and that you're planning to return for all your service needs—we'll be ready and waiting to keep your vehicle running smoothly! Thank you again for choosing Merit Auto Group and for taking the time to share your feedback. It truly motivates us to keep up the great work. Stop by anytime—whether for routine service or anything else—we appreciate your loyalty! Safe driving, and thanks again! Best regards, The Merit Auto Group Team
Bought my GLE 43 AMG from Merit Auto Group. Absolutely love my car. Came to get my first oil change and of course the service and staff are amazing!!
Hi Richard, Thank you for your great review! We’re thrilled to hear that you’re loving your GLE 43 AMG and that your experience with our service team was just as amazing as your purchase. Providing excellent service before and after the sale is very important to us, so it’s great to know that stood out during your visit. We truly appreciate your continued trust and support. Enjoy your vehicle, and we look forward to assisting you again in the future! — Merit Auto Service

